Welcome to Sivam Flowers. By using our website, services, or purchasing products from us, you agree to comply with the following terms and conditions. Please read these terms carefully before proceeding.

1. General Terms:

• By accessing or using our website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.
• These terms apply to all users of the site, including customers, vendors, and third-party service providers.

2. Product Information:

• We strive to display product images and descriptions as accurately as possible. However, actual product colors and appearances may vary slightly due to natural variations in flowers and materials.
• All prices on our website are in Indian Rupees (INR) and are subject to change without notice.

3. Order Policy:

• Orders must be placed via our website, phone, or email. Once an order is confirmed, a confirmation email or message will be sent to you.
• We reserve the right to refuse or cancel any order for reasons including product availability, errors in pricing, or any other issue. If your order is canceled, you will be notified, and any payment will be fully refunded.

4. Payment Terms:

• We accept all major credit/debit cards, UPI, and net banking as payment methods.
• Payment must be made in full at the time of order placement. No order will be processed without full payment.

5. Delivery Policy:

• We offer flower delivery services throughout India. Delivery charges may vary based on location.
• While we strive to deliver products on time, we are not responsible for delays due to factors outside our control, such as traffic, weather, or public holidays.
• In case of delivery to remote areas, additional charges or delays may apply, and customers will be notified in advance.

6. Return and Refund Policy:

• Please refer to our Return Policy for information on how to return products and request refunds for damaged or incorrect items.
• Refunds will be processed according to the method of payment used during the transaction.

7. Cancellation Policy:

• Cancellations must be made at least 24 hours before the scheduled delivery time. Orders canceled after this period may not be eligible for a refund.
• Custom or personalized orders cannot be canceled once production has begun.

8. Intellectual Property:

• All content on this website, including text, images, logos, and designs, is the intellectual property of Sivam Flowers. Unauthorized use of this content is prohibited.
• You may not copy, distribute, or use our content for commercial purposes without written permission.

9. Limitation of Liability:

• Sivam Flowers is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
• In case of disputes, our liability is limited to the total value of the order in question.

10. User Conduct:

• Users must not engage in any activities that harm the website, its operations, or other users. This includes distributing viruses, spamming, or using the site in ways that violate any laws or infringe on the rights of others.

11. Privacy Policy:

• By using our services, you agree to our Privacy Policy, which governs how we collect, use, and protect your personal information.

12. Amendments to Terms:

• We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website, and continued use of the site after changes are made constitutes acceptance of the new terms.

13. Governing Law:

• These terms are governed by and construed in accordance with the laws of India. Any disputes arising from these terms will be subject to the jurisdiction of the courts in Chennai.

14. Contact Us:

• If you have any questions or concerns about these Terms and Conditions, please contact us at:
  • Phone: [+9197909 19641]
  • Email: [[email protected]]