At Sivam Flowers, we are committed to providing the highest quality flowers and customer service. We understand that sometimes issues may arise with an order, and we are here to help resolve them. Please read our return policy below.

1. Eligibility for Returns:

• Returns are accepted only for defective, damaged, or incorrect products.
• Products must be reported within 24 hours of delivery to be eligible for a return or replacement.
• Due to the perishable nature of flowers, returns for reasons other than quality issues will not be accepted.

2. Process for Returns:

• If you receive a damaged or incorrect product, please contact us immediately at [Contact Information] with your order number and photos of the product.
• We will review your request and offer a replacement or refund as appropriate.
• Products must be returned in their original packaging and condition.

3. Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed, and the amount will be credited to your original method of payment within 5-7 business days.

4. Non-Returnable Items:

• Custom-made or personalized floral arrangements.
• Seasonal or festival-specific items (e.g., Diwali garlands) unless defective or damaged.
• Flowers that have been used or handled improperly by the customer after delivery.

5. Cancellation Policy:

• Cancellations must be made at least 24 hours before the scheduled delivery.
• Orders canceled after this period may not be eligible for a refund.

6. Exchange Policy:

• We do not offer direct exchanges. If you are unhappy with your product, you may request a return for a refund and place a new order.

7. Customer Support:

• For any return or refund inquiries, please contact our support team at [ssivam1993@gmail.com], and we will assist you promptly.

We aim to ensure your satisfaction with every purchase at Sivam Flowers. If you have any issues with your order, please do not hesitate to reach out to us.